NASA

HumRRO Joins PARC to help DoD Detect Insider Threats

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In a project supported by the Defense Advanced Projects Research Agency (DARPA), HumRRO is working with its colleagues at Xerox PARC, the NASA Ames Research Center, and Stony Brook University to develop technology to detect security threats from organizational insiders. HumRRO will provide expertise in dynamic psychological modeling, the psychology of insider attacks, and the connection between personality traits and behavior, complementing methods of data mining, anomaly detection, and social network analysis provided by its partners.

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Does Your HR Solution Make "Cents"? - Measuring and Evaluating Your Organization's Return on Investment (ROI)

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Increasingly, organizations, particularly those in the public sector, face intense pressures to demonstrate the value of training and other human resource (HR) solutions. To help organizations meet this critical need, HumRRO employs the ROI Methodology™, developed by Dr. Jack Phillips (ROI Institute). The ROI Methodology is a comprehensive, multiphased measurement and evaluation process designed to assess an HR solution's impact on an organization, in particular its return on investment (ROI).

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Assessing Customer Satisfaction

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Executive Order 12862, Setting Customer Standards, requires that all Federal executive departments and agencies that provide direct services to the public, "survey front-line employees on barriers to, and ideas for, matching the best-in-business" customer service standards. This information is intended to guide the development of customer service plans as well as other efforts undertaken as a result of the National Performance Review.

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