VBA

Skill Certification at the Veterans Benefits Administration

Skill Certification at the Veterans Benefits Administration

In its 1997 Blueprint for Change, the Veterans Benefits Administration (VBA), which is part of the Department of Veterans Affairs, set a goal of certifying its claims personnel to establish employees' proficiency. VBA offers intensive and thorough training to improve the performance of its employees.

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Strategic Human Capital Management and Workforce Planning

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HumRRO's Strategic Human Capital Management (SHCM) staff worked with the U.S. Office of Personnel Management's Human Capital Leadership program to develop a process for evaluating Federal agencies' strategic human capital and workforce plans. SHCM staff reviewed agencies' plans and developed feedback to be provided to agencies for improving their future plans. SHCM staff conducted a study to help the Department of Defense identify human capital management systems it might use to fill its mission critical need for foreign language and cultural competencies.

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